Return policy
Effective Date: 2024-03-25
Return Policy Overview:
- Return Window: Items must be returned within 30 days from the date of delivery. For items in transit beyond 30 days, exceptions can be made.
- No Restocking Fee: Returns do not incur any restocking fees.
- Refund Processing: Refunds are issued within 7 working days upon return receipt and inspection.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless otherwise specified.
Conditions for Return:
- Cancellation Prior to Shipment: Contact Info@bellezamode-norge.com to cancel an order before shipment for a full refund.
- Received Damaged Item: Report immediately with a description and photos. Options for return, replacement, or refund will be offered.
- Warranty Issues: For defects or issues post-use, contact customer support for warranty service options including repair, replacement, or refund.
- Change of Mind: Items can be returned within 30 days of delivery if in original condition. Initiate the return through customer support.
- Exchanges: Return the original item and place a new order for the desired product.
- Incorrect Item Received: Immediately report to arrange for the correct item to be sent at no additional cost.
How to Initiate a Return:
- Contact: Email Info@bellezamode-norge.com with the order number and reason for return.
- Authorization: Wait for return authorization and instructions.
- Packing & Shipping: Return the item in its original condition, using the provided instructions.
- Documentation: Include the return authorization and relevant photos (if necessary).
Processing Refunds:
- Post-inspection, you'll be notified about the status of your refund.
- Approved refunds are processed within 7 business days to the original payment method.
Customer Support Details:
Note: Return shipping costs are the responsibility of the buyer.
Returns without a tracking code may get lost in the mail; we advise customers to always notify us of a return and include a tracking code.